Support
Frequently Asked Questions
Everything you need to know about our treatments and process.
Frequently
Asked
Questions
How does the consultation work
You complete a confidential online consultation, which is reviewed by our clinicians. Your treatment plan is then discussed with a clinician to ensure it aligns with your needs and goals.
Is this an in-person clinic visit
Our care is mainly delivered online, allowing you to complete your assessment and follow-up reviews remotely. If needed, face-to-face consultations are available at our London clinic. Please contact our team to arrange an appointment.
Are treatments personalised
Yes. Treatments are personalised at formulation level. Ingredients and strengths are tailored to each patient based on clinical assessment, rather than using a standardised formulation.
Where are treatments made
All prescription treatments are individually compounded in our Meshkati Pharmacy in London under strict clinical and regulatory standards.
Will my treatment change over time
Possibly. Hair and scalp needs can evolve, and your treatment may be adjusted based on progress, response, and clinician review.
How long does ongoing care last
Care is provided throughout the course of treatment, with clinicians offering guidance as needed. After treatment ends, clinicians remain available to discuss any questions relating to past care.
Does pricing include clinician guidance
Yes. Pricing includes clinician review and ongoing monitoring throughout treatment.
How long does it take to see results
Many patients notice changes within three to six months, with continued improvement over longer periods. Results vary depending on individual response and treatment consistency.
Can I cancel or pause treatment
Yes. Treatment may be paused or discontinued at any time. Patients are advised to discuss any changes with their clinician to ensure safe management.